Return & Refund Policy

At GYMTIGER®, customer satisfaction and product quality are important to us. Every product is carefully checked before dispatch. If you experience an issue with your order or wish to return an eligible product, please review this Returns & Refund Policy.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request an eligible return.

To qualify for a non-defective return, the product must be:

• Unused and unopened;

• In the same condition in which you received it;

• In its original packaging;

• Complete with all safety seals, hygiene seals, labels and protective packaging intact; and

• Accompanied by your order number, receipt or other proof of purchase.

To request a return, please contact us at support@thegymtiger.com before sending the product back. We will provide the applicable return instructions.

Free Return Shipping

GYMTIGER provides free return shipping for defective and eligible non-defective returns requested within the 30-day return period.

Customers will not be charged return shipping fees for returns accepted under this policy. Where applicable, we will provide a prepaid return shipping label or other suitable return arrangements.

There is no restocking fee for returns accepted under this policy.

Defective or Damaged Products

Please inspect your order after delivery. If a product arrives defective or damaged, contact us as soon as possible at support@thegymtiger.com.

Please provide:

• Your order number;

• A description of the problem; and

• Clear photographs showing the damage or defect, where appropriate.

Once we have reviewed the issue, we will arrange an appropriate replacement, exchange or refund at no additional return shipping cost to you.

Incorrect Products

If you receive a product different from the one you ordered, please contact support@thegymtiger.com with your order number and photographs of the product received.

Once verified, we will arrange the free return of the incorrect product and provide an appropriate replacement or refund.

Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 30 days of delivery, provided the product remains unused, unopened, in its original packaging and with all applicable hygiene and safety seals intact.

Because we sell supplements, wellness products and personal-care products, we cannot normally accept a change-of-mind return if the product has been opened or used, or if its protective, hygiene or safety seal has been broken.

This restriction does not affect your legal rights where a product is defective, damaged, incorrect or not as described.

Exchanges

We may offer an exchange where an eligible product is defective, damaged or incorrect.

Please contact support@thegymtiger.com before returning a product. We will review your request and provide the appropriate instructions.

Order Cancellations

We aim to process and dispatch orders promptly.

If you wish to cancel your order, please contact support@thegymtiger.com immediately.

If the order has not been processed or dispatched, we will make reasonable efforts to cancel it. If it has already been dispatched, you may need to wait for delivery and then request a return under this policy.

For customers with a statutory right to cancel an online purchase, nothing in this policy limits the applicable cancellation period or other mandatory consumer rights.

Non-Returnable Products

For hygiene, health and safety reasons, the following products are not normally eligible for change-of-mind returns:

• Products that have been opened or used;

• Products with broken, damaged or removed hygiene or safety seals;

• Supplements, wellness products and personal-care products once opened;

• Gift cards, where applicable;

• Personalised or custom-made products, where applicable; and

• Products damaged through handling beyond what is reasonably necessary to inspect them.

These exclusions do not apply where a product is defective, damaged, incorrect or not as described, and they do not restrict your statutory rights.

How to Request a Return

To request a return, email support@thegymtiger.com and include:

• Your full name;

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Photographs, where the product is damaged, defective or incorrect.

Please wait for our return instructions before sending the product. Products returned without prior authorisation may experience processing delays.

Refunds

After receiving your returned product, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process an approved refund within five business days after receiving and inspecting the return.

Your bank, card issuer or payment provider may require additional time to credit the funds to your account.

Any original standard delivery charges will be refunded where required by applicable consumer law.

Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not received it:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider because processing times can vary.

3. Contact your bank to check whether the refund is pending.

4. If you still cannot locate the refund, contact support@thegymtiger.com.

Sale and Promotional Products

Eligible products purchased during a sale or promotion may be returned under this policy unless a lawful exclusion was clearly communicated before purchase.

Purchasing a product at a discounted price does not affect your statutory consumer rights.

Countries Covered

This policy applies to eligible orders purchased and delivered in:

Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, the United Kingdom, Ireland, Italy, Japan, the Netherlands, Norway, Poland, Portugal, Sweden and the United States.

Consumer rights may vary between countries. Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.

Return Address

Please contact us before returning a product. We will provide the correct return address and instructions applicable to your order.

Do not send a return before contacting our customer-support team.

Contact GYMTIGER

GYMTIGER®
Gymtiger Limited
United Kingdom

Email: support@thegymtiger.com
Website: www.thegymtiger.com

Please include your order number in all correspondence so we can assist you promptly.

Your Consumer Rights

Nothing in this Returns & Refund Policy excludes, restricts or otherwise affects your statutory rights under applicable consumer-protection legislation.

Thank you for shopping with GYMTIGER®.