Política de reembolso

                                               Return & Refund Policy
                                               Our Commitment to You

At The Gym Tiger, we are dedicated to delivering exceptional products and an outstanding customer experience. We take great pride in the quality of every order we dispatch and want you to shop with complete confidence. If, for any reason, your purchase does not meet your expectations, we are here to help.

Returns

We offer a *14-day return period, beginning on the day your order is delivered. If you wish to return an item, please contact our Customer Care Team at *[support@thegymtiger.com](mailto:support@thegymtiger.com)** within this period, quoting your order number and the reason for your return.

Our team will review your request and provide detailed return instructions within *1–2 business days*, ensuring your return is handled as smoothly and efficiently as possible.

Eligibility for Returns

To maintain the highest standards of product quality, safety, and hygiene, returned items must meet the following conditions:

•⁠  ⁠The return request must be submitted within *14 days* of the delivery date.
•⁠  ⁠The product must remain *unused, unopened, and in its original factory-sealed packaging*.
•⁠  ⁠The item must be returned in its original condition, including all packaging, labels, and any promotional materials supplied with the order.

As our products are classified as food supplements, we are unable to accept returns of *opened, used, or partially consumed items* unless they are confirmed to be faulty, damaged in transit, or supplied incorrectly. This policy helps protect the health and safety of all our customers.

Refunds

Once your returned item has been received and carefully inspected by our Quality Assurance Team, we will notify you of the outcome of your return.

Where a refund is approved, it will be processed to your original payment method within *5–7 business days*. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Please note that original shipping charges are non-refundable unless the return is the result of an error on our part or the product is confirmed to be faulty.

Damaged, Faulty or Incorrect Orders

We take every precaution to ensure your order arrives in perfect condition. However, if your order is damaged during transit, contains a manufacturing fault, or you receive an incorrect item, please contact us within *48 hours* of delivery at *[support@thegymtiger.com](mailto:support@thegymtiger.com)*.

To help us resolve the matter promptly, please include your order number together with clear photographs of the product, its packaging, and any damage where applicable.

Following our assessment, we will arrange an appropriate resolution, which may include a replacement product, exchange, or full refund, at *no additional cost* to you.

Return Shipping

Unless the return is due to a faulty, damaged, or incorrectly supplied product, customers are responsible for the cost of returning items to us.

For your peace of mind, we strongly recommend using a tracked and insured delivery service, as The Gym Tiger cannot accept responsibility for returns that are lost or damaged while in transit.

Our Customer Promise

At The Gym Tiger, we believe premium products deserve premium service. Every enquiry is handled with care, professionalism, and respect, and we are committed to resolving any concerns fairly, promptly, and transparently.

If you require assistance at any stage, our Customer Care Team is always happy to help. Please contact us at [support@thegymtiger.com](mailto:support@thegymtiger.com)*, and we will do everything we can to ensure your experience with The Gym Tiger reflects the high standards of our brand.